If there is no power to the product it may simply be because the fuse in the plug has blown. This can happen from time to time and does not mean that your product is faulty. All our products fitted with a plug require a 13 amp fuse, its a good idea to try a fuse from a different product that is working, a hairdryer or toaster perhaps. The fuse is fitted in the plug as shown, swap the fuse and try the appliance again.
If the appliance continues to blow fuses then it is possible that there may be a fault, please ring us to arrange a visit from one of our service engineers.